Customer Care

Safeguarding Your Information

 At Ipava State Bank (ISB) the security of customer information is a priority. We are strongly committed to the safety and confidentiality of your records. Every day, unscrupulous individuals are busy developing new scams targeting the unsuspecting public. One of the best ways to avoid fraud is to become an educated consumer. In order to help ensure the security of your online transactions we recommend the following:

• Protect yourself from fraudulent websites, calls, and e-mails.
• DO NOT trust urgent requests for confidential personal financial information, such as PINs, passwords, or account numbers. ISB will NEVER ask you for PINs, passwords, or security answers.
• Watch out for copycat websites that deliberately use a name or web address very similar to, but not the same as, the real one. The intent is to lure you into clicking through to their website and giving out your personal information, such as a bank account number, credit card number, or online banking login information.
• Always use your pre-established links to access websites and avoid clicking on links in unsolicited e-mails. If you ever receive a suspicious e-mail representing itself as ISB, please do not open it and call ISB immediately at 309-647-3288.
• We will never email, call, or otherwise ask you for your username, password, or other electronic banking credentials.
• Ensure that your own personal computer has updated anti-virus and firewall protections. Apply security patches for all of your programs and operating systems regularly.
• Passwords should be unique to you and changed regularly. Do not use birthdays or other numbers or words that may be easy for others to guess. Never write down your password or give it to another person.
• Monitor your account activity frequently using our free online and telephone banking services.
• ISB offers multifactor authentication (MFA) for added security for our online banking users. You should always enable MFA when offered for other services as well.
• Sign up for free online eStatements to avoid having your paper statement sitting in an unsecured mailbox where it could be compromised.
• Obtain your free credit report annually and review your credit history to ensure it is accurate.

We suggest that commercial online banking customers perform a related risk assessment and controls evaluation periodically. You should determine what risks related to online transactions your business faces and then evaluate the controls you have in place.

The Federal Reserve Board’s Regulation E provides consumers with some protections for electronic fund transfers. Reg E establishes limits on a consumer’s liability for unauthorized electronic funds transfers and generally applies to accounts with Internet access. There are specific procedures you need to follow to help resolve errors with your account. In order to take advantage of the protections afforded by the Regulation, you must act in a timely manner. You need to notify us immediately if you believe that your account access information has been stolen or compromised. You also need to review your account activity and periodic statement and report any errors or unauthorized transactions immediately. Refer to the Electronic Fund Transfers – Your Rights and Responsibilities disclosures that were provided at account opening for more information or ask us for a copy and we will gladly provide you with one.

We encourage you to review our Privacy link which can be found on the right side of any page of our website (www.ipavastatebank.com). If at any time you have questions regarding security or possible fraud, please contact any of our locations: Ipava 309-753-8202; Canton 309-647-3288; Astoria 309-329-2186; Lewistown 309-547-2064; Washington 309-444-5965.