What is an Interactive Teller Machine (ITM)?
An ITM is one of the newest innovations in banking technology that allows you to conduct teller transactions via video chat at the machine. Tap the screen to get started, and an ISB employee will assist you virtually with each transaction.
Experience Banking Like Never Before at the ITM!
- Live Assistance: Connect with a real person via video chat for personalized assistance.
- Convenient Hours: Customers are able to reach a live person at locations that would normally have limited operating hours.
- Fast Transactions: Deposit checks, withdraw cash, transfer funds, or make payments - all in one place.
- User-Friendly: Easy-to-navigate touch screen advantages with guided assistance for all of your needs.
Q & A's
If you want assistance from a live person, all you do is touch the screen and one of our ISB employees will answer your video call. They will be able to assist you with most teller transactions right from the machine.
All ITMs have representatives available Mon - Friday 830 AM – 5 PM CST and Saturday 9 AM – 12 PM CST. The machine will function as a normal ATM outside of those hours.
Yes, if you prefer to complete an ATM transaction without a live person, simply enter your debit card into the machine and follow the prompts on the screen. The machine functions as a normal ATM when no representatives are available.
Almost any transaction that can be completed at a teller line can be completed at an ITM. Examples include:
- Checking/savings deposits
- Checking/savings withdrawals
- Balance inquiries
- Account transfers
- Check cashing
- Loan payments
- Exchange bills
- Order checks
- Debit card assistance
Yes! Your conversations are as private as if you were standing in line inside the bank. Some machines even have a convenient handset and the ability to type information on the screen to allow even more privacy when desired.
No, using an ITM is the same as going to the teller window. There are no additional fees for the video service. ATM transactions may be subject to additional fees if you are not using an ISB issued debit card and account.
Simply call any of our branches during regular business hours and any customer service representative will be able to assist you.
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